Configuring SAML SSO for Freshdesk

These steps will guide you through setting up the single sign-on functionality between ADSelfService Plus and Freshdesk

Prerequisite

1. Login to ADSelfService Plus as an administrator.
2. Navigate to  Configuration → Self-Service → Password Sync/Single Sign On → Add Application, and select Freshdesk from the applications displayed.
   Note: You can also find Freshdesk application that you need from the search bar located in the left pane or the alphabet wise navigation option in the right pane.
3. Click IdP details in the top-right corner of the screen.
4. In the pop-up that appears, copy the Entity ID, Login URL, Logout URL and download the certificate by clicking Download Certificate.

Freshdesk (Service Provider) configuration steps

1. Login to Freshworks with an administrator’s credentials.
   (https://thinktodaytech.freshworks.com/security)

2. Navigate to Security.

   
3. Toggle status of Single Sign-on as enabled.
4. Select SAML SSO as Login Method.
5. Paste the URL, copied in Step 4 of Prerequisite, in the Entity ID, SAML SSO URL and Logout URL fields respectively.
6. Choose Signing options as per your requirement.
7. Open the certificate downloaded in the Step 4 of Prerequisite in the editor,Paste the Certificate content in the Security Certificate field. 

8. Click Save.

ADSelfService Plus (Identity Provider) configuration steps

1. Now, switch to ADSelfService Plus’ Freshdesk configuration page.
2. Enter the Application Name and Description.
3. In the Assign Policies field, select the policies for which SSO need to be enabled.
   Note:ADSelfService Plus allows you to create OU and group-based policies for your AD domains. To create a policy, go to Configuration → Self-Service → Policy Configuration → Add New Policy.
4. Select Enable Single Sign-On.
5. Enter the Domain Name of your Freshdesk account. For example, if you use johndoe@thinktodaytech.com to log in to Freshdesk, then thinktodaytech.com is the domain name.
6. Enter the SP Identifier of your Freshdesk account in the SP Identifier field. For Eg. https://<sp_identifier>.freshdesk.com
7. Choose the Name ID format that has to be sent in the SAML response. The Name ID format will specify the type of value sent in the SAML response for user identity verification.
8. Click Add Application

Your users should now be able to sign in to Freshdesk through ADSelfService Plus.